Company Directory / Timpson Limited

Business Description

Shoe repair and key-cutting chain with nearly a third of revenues from concessions in Tesco and Sainsbury’s stores. For the year to the end of September 2015 Timpson’s sales increased 8pc to £130m; pre-tax profits rose by 65pc from £6.2m to £10.3m; Operating profits rose from £6.1m in 2014 to £10.3m.

“Timpson is the UK’s leading retail service provider employing over 3,400 colleagues, with 1,325 owned stores and 110 "Snappy Snaps" franchises throughout the UK and Ireland. Timpson has been established since 1865 and is family owned and run by John Timpson as Chairman and James Timpson as Chief Executive.The Company offers a diverse range of services including shoe repairs, key cutting, watch repairs, mobile phone and iPad repairs, photo printing and development together with photo gifts. You can even get a meal and pint from either the White Eagle Pub or Oyster Catcher restaurant in Anglesey, both of which are also part of the Timpson Group!

The Group continues to expand by opening new stores (mostly concessions or pods in supermarkets), growing its photo business, including the recently converted Tesco Photo Estate and Tesco online service, expanding its national locksmiths business and introducing new services such as mobile phone and iPad repairs.

The Timpson ethos is to provide great customer service and to do this we operate an ‘Upside Down’ management style. We believe the best way to give great customer service is to give freedom to the colleagues that serve customers. The management teams delegate authority but retain responsibility and we have only 2 rules:

:: Look the part
:: Put the money in the till

Our colleagues in-store are supported by:
:: 32 area teams, that consist of an area manager and a team of area development managers and mobile managers – each team supports about 40 stores.
:: 5 Excellence Centres that provide specialist help and services on shoe repairs, keys, watch repairs, engraving and photo-processing.
:: 21 dry cleaning hubs supporting our network of 750 dry cleaning stores.
:: 2 warehouses, including a specialist photo warehouse in Ellesmere Port.
:: A support office - Timpson House - based in Manchester which provides support to the store colleagues with people support, training, customer care, shop development, buying, payroll and finance.”

Registered Address

Timpson House
Claverton Road Wythenshawe
M23 9TT

Contact Details

Previous Names

SHOE CARE CENTRES LIMITED 1960-11-16 - 2004-11-04

Key Data

Company Number
Private Limited Company
Company Age
59 years
November 16, 1960
Nature of Business
47789 - Other retail sale of new goods in specialised stores n.e.c.
Year End
September 30
Accounts Due
June 30, 2021
Latest Accounts
September 28, 2019